frequently asked questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to contact@andymuller.com

We make every use of quality, but if there is damage or defects in the product, we will accept returns and exchanges. The return postage at that time will be borne by the customer.

Please be sure to contact us by email or phone within 7 days from the date of receipt of the product (delivery completion date). Also, please attach a photo of the damaged or defective part and contact us with the situation as detailed as possible. Please do not dispose of the cardboard used for packing, bundled items, etc. until you confirm that there are no defects in the product.

We will respond as soon as possible, but please understand that it may not be possible to replace it immediately depending on the stock situation. Refunds for returns made by defective items will be refunded to the designated account immediately.

Please note that we cannot accept returns or exchanges in any case after 8 days from the date of delivery (delivery completion date).

Please note that due to the characteristics of the service, we cannot accept returns or exchanges after shipment of products due to customer convenience (other than initial defects and mis-delivery). This online mail order does not apply to the cooling off system for mail order sales accessed by customers. Please understand in advance.

* The following cases are examples of "returns due to customer's convenience".

Returns of items that you have used at any time
Return of goods that have been defouled or damaged by the customer
Postage on return Please bear the postage at the time of return.

Returns of items that have been received (delivery completion date) for more than 8 days Returns when you do not like the product, such as "the texture and color of the product are slightly different", "it is larger than I thought", "it is heavy and light", etc.

ご購入いただいた商品、ご検討いただいている商品を長くご愛用いただくために、スタッフならびに職人が検品を行い、最適な修理方法をご提案いたします。

すべての修理品はアトリエにて商品の状態を確認し、お見積り金額をご提示いたします。以下記載の金額はあくまでも目安(最低金額)ですのでご了承ください。 デザインや素材、状態により修理ができない商品がございます。ご不明な場合は事前にお問い合わせください。 郵送での修理をご希望の場合は、事前にお問い合わせください。なお、往復送料はお客様のご負担となります。 修理後のキャンセルはご遠慮ください。

Pearls and bulle are highly lipophilic, and stains such as sebum may dull color and shine. After use, wipe clean with a soft cloth without abrasive.

Please be especially careful in the following cases. Avoid using it at bedtime or exercise, as there is a risk of unexpected accidents and product damage.
Please note that lotions, perfumes, seawater, detergents, etc. may hurt jewelry. Pearls are vulnerable to impact, so be careful not to hit or drop them.
Please avoid using it when entering a hot spring etc. Depending on the ingredients, the pearls may change color.

Please note that catalogs are not available.

It may take some time to respond, such as on Saturdays, Sundays, and public holidays. Please understand in advance.

If you can order, we will accept your order. Please contact us by phone or email.

Credit cards, cash on delivery, convenience store transfers, and bank transfers are accepted.

※ C.O.D., you can choose when the delivery destination of the product is only at home. Please note that you cannot choose C.O.D. if the delivery address is not at home or if there are more than one delivery destination.
* Convenience store transfer and bank transfer will be shipped after payment confirmation. Please note that we cannot specify the delivery date. We accept designation of delivery time zone.

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